Data and Privacy Policy

1. Data Collection Policy

Aluvion collects information necessary to fulfill hardware purchases, process international dispatches, and maintain equipment warranty records. When you interact with our platform or submit an order, we collect:

• Customer contact details: full legal name, shipping destination address, and phone contact number.
• Order transactional records: itemized catalog selections, selected camera finishes, and payment confirmation tokens.
• Checkout interaction timestamps: session identifiers required to prevent duplicate order generation.

Payment credentials, including raw credit card details or bank logins, are handled exclusively through secure external processors (such as PayPal) and are never stored on Aluvion web servers.

2. Cookie and Local Storage Policy

Our website utilizes browser local storage and essential session cookies to deliver standard store features without requiring account registration. Specifically:

• aluvion_theme: Records your light or dark mode display preference to eliminate visual flashes during page transitions.
• aluvion_cart: Retains your active basket selections, quantities, and chosen camera colorways between visits.
• aluvion_cookie_consent: Retains your consent authorization record for a duration of 180 days.

3. Analytics Disclosure

To maintain system stability and optimize page rendering times, we log aggregated, non-identifying telemetry. These metrics include browser engine type, viewport dimensions, page delivery latency, and HTTP response codes. No individual profiling, third-party advertising cookies, or cross-site tracking scripts are installed.

4. User Rights Under GDPR and CCPA

Under the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), visitors and customers retain explicit statutory rights:

• The right to request disclosure of all personal records retained by our system.
• The right to request immediate erasure of your dispatch records, subject to legal financial retention requirements.
• The right to withdraw cookie consent at any time via your browser settings or our preferences dialog.
• The right to equal service and non-discrimination when exercising data privacy entitlements.

5. Support Contact and Data Inquiries

For questions concerning data collection, warranty records, or to submit a formal record removal request, contact our administrative compliance desk: